On Monday morning, Google services like Gmail and Drive were down for around 45 minutes, leaving numerous Workspace clients unable to accomplish their work. In the aftermath of the occurrence, Google guaranteed it would lead an investigation concerning what occurred. In a post spotted by 9to5Google, it has now shared its findings.

At the center of the blackout was work Google had done to migrate to its User ID Service, which handles validating your record qualifications. The issue began in October when the company moved to another framework for assigning framework assets, while leaving portions of the bygone one set up.

In leaving those old components set up, they inaccurately returned with a mistake about use being at zero. The outage would have happened before if not for a grace period the company had set up.

Unfortunately, that fix expired, and its automated systems began to carry on as though the issue was genuine. Google had defends set up to forestall those sorts of issues, yet they weren’t worked to deal with the specific case that happened on Monday morning.

“We would like to apologize for the scope of impact that this incident had on our customers and their businesses,” Google said. “We take any incident that affects the availability and reliability of our customers extremely seriously, particularly incidents which span multiple regions.”

While the company’s architects had the option to address the issue moderately rapidly, Google says it intends to execute new measures to forestall a comparable circumstance later on.

Specifically, one of its objectives is to make a superior showing of conveying when a blackout takes out its services. It likewise plans to improve its monitoring systems so it can get erroneous configurations sooner.